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I was told the seal problem was fixed. I sent it in once before around 3 months ago and it looks like it's doing it again. Is some leakage on the ouside normal? The inlit tube feels dry, but the coupler looks like this again! Normal or not? It's self contained right?!
No, that definately looks like it is leaking again. What happened initialy? Did you throw a belt or something? How did it start leaking in the first place. How many miles do you have on it?
The first leak was at 220 miles and this one is at 325! The picture is really from the first leak, but looks just the same. Kinda pisses me off cuz shipping is like $50 and they don't pay for that!
Did you ever throw a belt or anything? I can't see excessive belt tension being the problem as a bearing would go, not neccessarily the seal... I don't know if throwing a belt would effect anything internaly or not, but it sure does blow the seals to the outside. Oil all over the belt and accessories up front.
Never through a belt and the tension is right. If anything a little belt slip sometimes. The only oil is on the picture I showed you. None anywhere else.
Marc:confused:
Have you checked the level in the blower? What's it look like? Does it look like it is low or anything like that? How about your air filter... an over-oiled fliter can leave residue like that... that seems to be a bit excessive, but I have seen similar from the air filter. They even come out of the box over-oiled a lot of the time too.
The oil level looks OK ,I guess. Kinda hard to read the dip stick anyway. It looks normal. I never oiled the filter and its dry.
I agree, it is hard to read the dipstick. Well, it's hard to say then... because the oil has to be coming from somewhere and if it isn't the air filter, then it has to be the blower itself... just strange that you had the seals replaced and it's still doing the same thing. I've installed several Pro-Charger setups and they are still running with no problems what-so-ever... only real problem I have ever had with leakage was a P600B that kept eating belts due to a misalignment issue and the seals would get torn every time around the shaft inbetween the headunit and the pulley. Other than that I have never had any problems with any P1's yet... hopefully mine won't give me grief when I finaly install it (waiting for this damn cold weather to go away!) What did ATI say when you talked to them? Have you called them this time regarding the matter?
My belts are set up perfect. I really took my time with that part.
The first time I sent it back they said it was a misalligned Oring.:rolleyes: and the seal was ok. I am going to call them in a half hour and send them this pic and see what they say. $50 for shipping and my car is down , that is what gets me mad!
Yea, I totaly hear you on that. Guess they were wrong afterall! Might have been a misaligned O-Ring, but maybe the seal was actually bad. Would have been nice for them to do the standard rebuild on it for the seals and such. Especially since your blower has what... 600 miles on it? That's rediculous. Really sorry to hear that, a down Mustang is never fun. Mine is going to be down for quite a while when I do my install... I have a LOT to do and it is just too damn cold to get started, plus it won't stop snowing out so I need the other half of the garage for the daily driver.
You need to make ATI responsible for paying for the shipping both back and forth. Not a penny would come from my pocket on the second time around. It is fair to pay shipping the first time, however the next time ( which there shouldn't be ) would be on them. Request a pick up of the blower on a specific date, or ask for their FedEx acct # so you can ship it off at your own convenience.
Good luck
Dan
I was just about to say that. Shipping the first time, okay. The 2nd time for the same exact problem that they supposidly just fixed, well that is entirely on them. I wouldn't pay a penny out of pocket either to ship that baby back. As far as them giving you their FedEx acct. number... well, that's not gona' happen, but they should pick up the tab on that one themselves. I would also make sure that it is a priority item... both shipping, and when it gets there. It shouldn't take them but a day for the turnaround for a 2nd time problem like this.
Hey Don,Quote:
Originally posted by WA2FAST
I was just about to say that. Shipping the first time, okay. The 2nd time for the same exact problem that they supposidly just fixed, well that is entirely on them. I wouldn't pay a penny out of pocket either to ship that baby back. As far as them giving you their FedEx acct. number... well, that's not gona' happen, but they should pick up the tab on that one themselves. I would also make sure that it is a priority item... both shipping, and when it gets there. It shouldn't take them but a day for the turnaround for a 2nd time problem like this.
I got their ground number memorized by heart ;) They just inform you when sending it out, to make sure it is 2nd day and to write their return auth number on the box, which is usually todays date, followed by the techs initials, BL for blower, then the serial number. ( or something like that )
But in either case, if you tell the tech that you don't know when you will be able to get the blower off the car, and tell them that you need them to pick it up on your time, they should give you their fex ex acct #. I have it written down just incase I need to send my blower back to them for another leak.
Good luck!
Dan
Yes, I will make sure they pay for shipping. It would be cool to get a polished unit out of the deal too;) .
Good luck with that one :p
Yea I know thats not gonna happen. Hey, maybe after the third time the will just give me a new unit and then get the polished one. There was a guy on stangnet, I think Dan that had like 3 units go and then ended up giving him a D1 for his troubles.:rolleyes:
I had 4 blown internal seals with my D1SC in a period of 4-5 months. ATI ended up replacing the D1SC with another D1SC unit. This unit blew an internal seal within 300 miles, and am now testing out the unit again. I am really hoping for success on this seal as I hate taking the blower on and off the car, and cleaning oil from the tubing.Quote:
Originally posted by mnm99
Yea I know thats not gonna happen. Hey, maybe after the third time the will just give me a new unit and then get the polished one. There was a guy on stangnet, I think Dan that had like 3 units go and then ended up giving him a D1 for his troubles.:rolleyes:
I would call ATI asap and let them know your troubles, you can either have them send out a call tag for the blower, or try to get the acct # such as I did so you can send it in when you get the chance.
Dan
Geez, that's rather rediculous. I'd be pretty upset with 4 seals! Then the bran new replacement having the same exact issue! What's up with that? I have never heard of so many of the same problems (seals) before.
I kept was burning the inside of my belt. All looked aligned just fine. I tried two other brands of belts, all slipped to the inside and burned off 1 rib or 2.
Solution: Replaced the Belt Tensioner and all has been perfect for a month now. So if you slipping to the inside, and burning the inside of the belt a rib or 2. Replace it.
John
Just called Eric at ATI and showed him the pic. He is sending out a shipping tag so I can send it to him. He said it should'nt look like that.
Good! Glad to hear that they are taking care of it for you... and it seems that they aren't giving you a hard time about it either which they shouldn't. That's good to hear. Keep us posted as to what happens.
Good luck!!! you'll be lucky if they repair it with no charge, they have a bad habbit of putting the blame on the user and then holding the blower for ransom BE CAREFULL!! they got me for $350
I never had a problem with them before. The first time I got it back in a week. I have the 3 year plan, They will take care of it. What happend to yours that they charged you $350?
See my post under D2 support.
MNM99~~Just get a RMA number from ATI, and they will take care of you from then on. And being as though you have the 3yr and its the second time, you have nothing to worry about. I have delt with them many times, and have had nothing but great service with them (ATI). I belive (dan) paluka21 can vouch, in all they aided him with. Just make sure you call first, so they get the heads up.
EA
Yes they have always been willing to help me out, despite the many blower leaks that I have had. The first time I had a seal leak, the blower was out of warranty, actually 4 months out of warranty by the time I sent it in. They were willing to go halves with me on the seal replacement, and I paid shipping. I was stoaked that they were even willing to do this for me.Quote:
Originally posted by TheSVTKid
MNM99~~Just get a RMA number from ATI, and they will take care of you from then on. And being as though you have the 3yr and its the second time, you have nothing to worry about. I have delt with them many times, and have had nothing but great service with them (ATI). I belive (dan) paluka21 can vouch, in all they aided him with. Just make sure you call first, so they get the heads up.
EA
It frustrated me to no ends with all the seals leaking, but they did their best to give me a speedy turn around time. I think it may have been the third time, they upgraded the pulley on the blower for me at no charge since the pulley I had on the blower wasn't making the boost that I wanted.
Most of us still believe that the leaky seal issue still exists, as a few of us still are having leaky blowers. However, sooner or later they will get this issue straightened out once and for all by trial and error through our pain! Never know, maybe Paluka21 (me) and mnm99 will end up on the "most valuable" customer list at procharger, and be put in their sweepstakes to win $1,000,000, and a pro 5.0 car with their newest technology aboard. (<--- me keeps dreaming :D )
Dan
I just got off the phone with ATI and they are really a great company. They gave me an RMA and are paying for shipping. Turn around will be about a week total.
When I first called he said he will get all the info together and call me back. He said he would call me back and he did. I was in a meeting and asked him to call me back in a half hour and half our later he did. I think thats good customer service.
paluka21~~ Thats really good to know that they helped you out even in the begining when your blower was out of warranty. I know from experience in the past that alot of companys out there as soon as the warrenty is up, throw their hands up and walk the other way. I had that issue with a home item I had (I'm not saying what to not bad mouth them since I do like the darn thing). And I really was left hung out to dry, even though it was hardly used. It was in fact out of warranty, slightly and they stuck to it. My argument was that I never used it, and they were like "how are we to know that," I guess I had to see it from their side, when in fact all they really had to go on was my word. So anyways...it's good to hear that you did get treated pretty good, as far as your blower.
MNM99~~Nice to see you got it all wrapped up!!Makes me feel good now that I'm about to be purchasing ANOTHER blower very soon.
EA
Just got off the phone with ATI and is WAS another bad seal:rolleyes: They said what they have been doing for the last 2 weeks was letting the silicone dry for 8 hours before putting the unit back together:confused:. They told me It was keeping a dryer seal :rolleyes:
As for getting a polished unit.... I'm kinda upset, not because I didn't get one. For a week I have been asking them if it could be done . I thought about that and was willing to pay anyway. They said "let me see what we can do " about 4 different times I called, but no awnser. Finally the day it's sent out they tell me if you want it done it will cost $450:eek: . They could of just told me that the first time I asked:mad: .
Later
Won't ATI send out seal kits? I thought that was the only part that they will actually let a consumer do by themselves. Am I wrong about this? How hard can it be? How much was the fix, or was it under the warranty?
It is under warranty. I'm sure when it is not in 2 1/2 years I will ask them for some seals and try it myself. Depending how much they charge.
Typically these leaks come from over filling the blower. After you put the first bottle in these blowers when they are brand new, the next time you change it, you should only put about 80% of the bottle in. If it is the rear seal leaking, unfortunately it has to go back to the factory. Take the blower off, remove the volute form the back and take a pic of the impeller area and underneath... send it to me. Ill tell you what I think.
Mike
The first time I put a full bottle in.
The second time I put 80% of the bottle in. Same thing.
They told me the new seals were put in the first time. This time they found a new way that has been working:rolleyes: . They install the seal, put the silicone on the seal, let it dry for 8 hours and THEN put the unit back together:rolleyes: . I guess the new seals didn't work too good.....
Note.. The first seal went at 220 miles, got it back and the next one lasted 460.....I only got to put the first bottle in.