Has anyone had problems getting a Novi serviced from Vortech??
A friend of mine has a Novi 2000 that is 3 years old. After this last season, he pulled the blower and inspected it. Upon inspection he found a small hole in the compressor and that the impeller was in fairly bad shape. Since Paxton was purchased by Vortech, his only option was to send it to them for service. After waiting several weeks, Vortech responded to him that they would not be able to fix his blower. They told him that they did not have the parts available. He asked them if this was a permanent situation or a temporary one. They responded that they would never be able to fix it. Unless something has changed, they are still producing this blower. He asked if this was the case, why they couldn't get the parts. They beat around the bush and just told him that he could not get it fixed. At that point, they told him his only option was to purchase a new Vortech blower.
Sooo, with this being said, let this be your warning for those of you who currently own a Novi or thinking of purchasing one. Also, this should put a fairly bad mark on Vortech for their lack of customer support. Tomorrow we plan on calling Vortech and explaining that we plan to spread the word about this on several boards and that we plan to point out Vortech's lack of customer service.
If anyone else has had any problems with them, please feel free to voice it..
Todd
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